This Privacy Policy explains how RAW Beauty ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase our products. RAW Beauty is operated by Mateus Medina de Moraes, registered in Brazil under CNPJ 45.867.982/0001-51. By using our website, you agree to the practices described below.
1. Information we collect
- Order information — name, shipping address, email address, and phone number, collected when you place an order.
- Payment information — payments are processed securely by Stripe. We never see or store your full card details; Stripe shares with us only order confirmation and the information needed to fulfill your purchase. Stripe's privacy policy is available at stripe.com/privacy.
- Usage information — pages visited, device and browser type, and interactions with our site, collected automatically through cookies and similar technologies.
2. How we use your information
- To process, fulfill, and ship your order, and to send you order and delivery updates.
- To provide customer support and handle returns or refund requests.
- To improve our website, products, and shopping experience.
- To measure and improve our advertising, including through the Meta Pixel (Facebook/Instagram), which may collect information about your visit as described in Meta's privacy policy.
3. Cookies and advertising
We use cookies and pixels to keep the site working properly, understand how visitors use it, and measure the performance of our advertising campaigns. You can control or delete cookies through your browser settings. To opt out of interest-based advertising by Meta, visit your Facebook ad preferences. You can also enable "Do Not Track" or use industry opt-out tools such as aboutads.info/choices.
4. Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate: Stripe (payment processing), shipping and logistics partners (order delivery), and Meta (advertising measurement). Each provider may only use your information to perform services for us, and we may also disclose information when required by law.
5. Data retention
We keep order records for as long as needed to fulfill your purchase, provide support, comply with tax and legal obligations, and resolve disputes. Usage data is retained in aggregate form for analytics.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below. If you are a California resident, you also have the rights provided by the CCPA, including the right to know what personal information we collect and the right to request its deletion. We will respond to verified requests within the timeframes required by applicable law, and we do not discriminate against you for exercising your rights.
7. Security
Our website uses SSL encryption, and payments are handled by Stripe, a PCI-DSS Level 1 certified processor. While no method of transmission over the internet is 100% secure, we take reasonable measures to protect your information.
8. Children's privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from them.
9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.
10. Contact
Questions about this policy or your personal information: support@rawbeauty.com.br