This policy describes how RAW Beauty orders are processed, shipped, and delivered within the United States.
1. Shipping destinations
We currently ship to all 50 U.S. states. We do not currently ship to P.O. boxes, U.S. territories, or APO/FPO addresses. If your address falls into one of these categories, contact us before ordering.
2. Shipping cost
3. Processing time
Orders are processed and dispatched within 1 business day (24 business hours) after payment confirmation. Orders placed on weekends or U.S. holidays are processed on the next business day.
4. Delivery time
Estimated delivery is 5–9 business days from dispatch, depending on your location. Delivery estimates are provided by our carriers and, while accurate in the vast majority of cases, are not guaranteed — occasional carrier delays, weather events, or peak-season volume may extend them slightly.
5. Order tracking
As soon as your order ships, you will receive a tracking number by email. Tracking information may take up to 48 hours to show its first update. If you haven't received tracking within 3 business days of your order, check your spam folder and then contact us.
6. Incorrect address
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible — we can update the address before the order ships. Once a package is dispatched to the address provided, we are unable to redirect it. Packages returned to us due to an incorrect address can be reshipped, and we may ask you to cover the reshipping cost.
7. Lost, stolen, or damaged packages
- Lost in transit — if your tracking hasn't updated for 10 business days, contact us and we will investigate with the carrier and, where appropriate, reship your order or issue a refund.
- Marked delivered but not received — first check with household members, neighbors, and your building's mail area; if it doesn't turn up within 48 hours, contact us and we'll help resolve it.
- Damaged on arrival — send us a photo of the damaged product and packaging within 7 days of delivery and we will send a replacement or issue a full refund, at your choice.
8. Order cancellations
You may cancel your order free of charge at any time before it ships. Once shipped, the order can no longer be cancelled, but it remains covered by our 30-day money-back guarantee — see our Returns & Refunds policy.
9. Contact
Questions about your delivery: support@rawbeauty.com.br. We respond within 1 business day.