1. How to request a refund
- Email us at support@rawbeauty.com.br within 30 days of delivery.
- Include your order number (from your Stripe confirmation email) and the email address used at checkout.
- We will confirm your request within 1 business day. In most cases you will not need to return the product; if a return is required, we will send you simple instructions.
2. Refund processing
Approved refunds are issued to your original payment method through Stripe. Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
3. Damaged, defective, or incorrect items
If your product arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund — your choice — at no cost to you.
4. Order cancellations
Orders can be cancelled free of charge at any time before shipment. Once shipped, the purchase remains fully covered by the 30-day guarantee described above.
5. Late or missing refunds
If more than 10 business days have passed since your refund was issued and it hasn't appeared, first check with your bank or card issuer — processing times vary. If it still hasn't posted, contact us and we will follow up with Stripe directly.
6. Fair use
Our guarantee exists so you can try RAW Beauty with total confidence. We reserve the right to decline refund requests that show clear signs of abuse, such as repeated refund claims across multiple orders.
7. Contact
Refunds, replacements, or any questions: support@rawbeauty.com.br. We respond within 1 business day.